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~person:"Assimakopoulos, Costas"
~person:"Auh, Seigyoung"
~type_genre:"Case study"
~type_genre:"Statistik"
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Assimakopoulos, Costas
Auh, Seigyoung
Töpfer, Armin
4
Homburg, Christian
3
Brucker-Kley, Elke
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Information systems and e-business management : ISeB
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Journal of retailing and consumer services
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Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay
Papaioannou, Eugenia
;
Assimakopoulos, Costas
; …
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 313-330
Persistent link: https://www.econbiz.de/10009742906
Saved in:
2
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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