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~person:"Atanasova, Yana"
~person:"Bone, Sterling A."
~person:"Muther, Andreas"
~subject:"Consumer behaviour"
~subject:"Supplier relationship management"
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Atanasova, Yana
Bone, Sterling A.
Muther, Andreas
Gustafsson, Anders
9
Helmke, Stefan
7
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
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Jerath, Kinshuk
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Medler-Liraz, Hana
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Netessine, Serguei
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Seger-Guttmann, Tali
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Groth, Markus
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Huang, Zhuowei
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Paswan, Audhesh
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Roschk, Holger
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Rui, Huaxia
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Sands, Sean
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Journal of service research : JSR
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ECONIS (ZBW)
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
High-performance global account management teams : design dimensions, processes and outcomes
Atanasova, Yana
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003641374
Saved in:
3
Electronic Customer Care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 13 Tabellen
Muther, Andreas
-
2001
-
3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001550542
Saved in:
4
Electronic customer care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 12 Tabellen
Muther, Andreas
-
2000
-
2., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001447272
Saved in:
5
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
Saved in:
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