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Auh, Seigyoung
Bruhn, Manfred
126
Homburg, Christian
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Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
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Han, Heesup
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Bauer, Hans H.
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Hollebeek, Linda D.
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Smith, Alan D.
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Stauss, Bernd
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Herrmann, Andreas
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Piller, Frank T.
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Krafft, Manfred
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Palmatier, Robert W.
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Mattila, Anna S.
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Gil Saura, Irene
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Wilde, Klaus D.
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Stock-Homburg, Ruth
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Wiedmann, Klaus-Peter
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Eggert, Andreas
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Georgi, Dominik
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Van den Poel, Dirk
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Helmke, Stefan
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Reichwald, Ralf
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Thaichon, Park
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Töpfer, Armin
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Hadwich, Karsten
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Mittal, Vikas
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Neslin, Scott A.
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Prentice, Catherine
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Belz, Christian
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Loureiro, Sandra Maria Correia
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Reinartz, Werner J.
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Sheth, Jagdish N.
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Evanschitzky, Heiner
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Günter, Bernd
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Journal of service research : JSR
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of economic psychology : research in economic psychology and behavioral economics
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Journal of marketing
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Journal of marketing research
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Journal of retailing
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Journal of service research
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MIT sloan management review
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ECONIS (ZBW)
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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung
;
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
26
(
2005
)
1
,
pp. 35-57
Persistent link: https://www.econbiz.de/10002535802
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12
The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung
- In:
Customer retention in the automotive industry : …
,
(pp. 141-166)
.
1997
Persistent link: https://www.econbiz.de/10001299162
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