Azam, Mohammad; Qureshi, Mohamed Rafik Noor Mohamed; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 83-120
Quality evaluation of healthcare establishment (HCE) is a difficult process as it involves multiple components of quality criteria with various factors and sub-factors therein. Further, the quality criteria are not universally standardized. The subjective evaluation in itself is not reliable as...