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~person:"Azilah Kasim"
~person:"Bilstein, Nicola"
~person:"Van Vaerenbergh, Yves"
~subject:"service recovery"
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service recovery
Beschwerdemanagement
13
Complaint management
13
Dienstleistungsqualität
12
Service quality
12
Beziehungsmarketing
11
Customer satisfaction
11
Kundenzufriedenheit
11
Relationship marketing
11
Customer service
9
Kundenservice
9
Consumer behaviour
5
Konsumentenverhalten
5
Service recovery
5
Service failure
4
Brand image
2
Co-creation
2
Customer integration
2
Ethiopia
2
Kundenintegration
2
Markenimage
2
Meta-Analyse
2
Meta-analysis
2
Viral marketing
2
Virales Marketing
2
service failure
2
Äthiopien
2
Bibliometrics
1
Bibliometrie
1
Brand equity
1
Brand management
1
Business process management
1
Cognition
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Communication
1
Complaint status updates
1
Cultural identity
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Cultural intelligence
1
Cultural orientation
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Culture
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Customer anger
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Azilah Kasim
Bilstein, Nicola
Van Vaerenbergh, Yves
Grégoire, Yany
5
Mattila, Anna S.
4
Baker, Melissa A.
3
Béal, Mathieu
2
Cusin, Julien
2
Ding, May-Ching
2
Flacandji, Michaël
2
Ha, Sejin
2
Kim, Kawon Kathy
2
Kim, Youngsun Sean
2
Lii, Yuan-Shuh
2
Lu, Lu
2
Wei, Jiahua
2
Abbasi, Amir Zaib
1
Abedi, Helya
1
Albadvi, Amir
1
Albus, Heidi
1
Ali, Sara
1
Andajigarmaroudi, Saeed
1
Anwar, Sohail
1
Apornak, Arash
1
Ashraf, Rohail
1
Atlikhan, Atefeh
1
Bachrach, Daniel G.
1
Baker, Thomas
1
Baker, Thomas L.
1
Ball, Joan P.
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Bearden, William O.
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Bidokhti, Bahare Sabzevari
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Biswas, Supriya
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International journal of electronic commerce : IJEC
1
International journal of services and operations management
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
4
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
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