Usman, Agus; Azis, Yudi; Harsanto, Budi; Azis, Anton Mulyono - In: Logistics 7 (2023) 4, pp. 1-18
Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction … airport image through passenger satisfaction as an intervention variable. Methods: The survey was conducted on 356 passengers … satisfaction, and airport image. Moreover, service quality also has a positive effect on passenger satisfaction and the airport …