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~person:"Béal, Mathieu"
~subject:"Complaint management"
~subject:"Online-Marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Guidebook"
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Complaint management
Online-Marketing
Beschwerdemanagement
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Customer satisfaction
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Dienstleistungsqualität
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3
Service quality
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Béal, Mathieu
Mattila, Anna S.
13
Grégoire, Yany
12
Jang, Soocheong
10
Van Vaerenbergh, Yves
8
Guchait, Priyanko
7
Sparks, Beverley
7
Vázquez Casielles, Rodolfo
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Balaji, M. S.
6
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Roschk, Holger
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Chebat, Jean-Charles
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Harun, Ahasan
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5
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5
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5
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5
Weber, Karin
5
Wu, Luorong
5
Baker, Melissa A.
4
Cai, Ruiying
4
Casidy, Riza
4
Ding Hooi Ting
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Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
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Hanks, Lydia
4
Hsu, Cathy H. C.
4
Iglesias Argu͏̈elles, Víctor
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Larivière, Bart
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Matos, Celso Augusto de
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Nikbin, Davoud
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Prybutok, Gayle
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Rather, Raouf Ahmad
4
Robertson, Nichola
4
Sharifi, Seyed Shahin
4
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4
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4
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Journal of business research : JBR
1
Journal of interactive marketing
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
3
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
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