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~person:"Béal, Mathieu"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Guidebook"
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Complaint management
Beschwerdemanagement
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
2
Customer service
2
Kundenservice
2
Relationship marketing
2
Service recovery
2
Consumer behaviour
1
Cross-buying
1
Customer profitability
1
Customer value
1
Humor
1
Internet marketing
1
Justice theory
1
Konsumentenverhalten
1
Kundenwert
1
Lieferantenmanagement
1
Observers
1
Online-Marketing
1
Privatisierung
1
Privatization
1
Profitability
1
Public exposure
1
Public services
1
Relationship length
1
Rentabilität
1
Service failure
1
Social Web
1
Social web
1
Supplier relationship management
1
Taiwan
1
Transformational relationship events
1
customer incivility
1
humor
1
observers
1
service recovery
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Aufsatz in Zeitschrift
Guidebook
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Béal, Mathieu
Grégoire, Yany
12
Mattila, Anna S.
12
Jang, Soocheong
8
Van Vaerenbergh, Yves
8
Guchait, Priyanko
7
Vázquez Casielles, Rodolfo
7
Gelbrich, Katja
6
Sparks, Beverley
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Harun, Ahasan
5
MacQuilken, Lisa
5
Roschk, Holger
5
Shin, Hyunju
5
Sreejesh, S.
5
Tronvoll, Bård
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Gruber, Thorsten
4
Hsu, Cathy H. C.
4
Iglesias Argu͏̈elles, Víctor
4
Larivière, Bart
4
Matos, Celso Augusto de
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Robertson, Nichola
4
Svensson, Göran
4
Tripp, Thomas M.
4
Varela Neira, Concepción
4
Bacile, Todd J.
3
Baker, Melissa A.
3
Beatty, Sharon E.
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Cusin, Julien
3
Ding Hooi Ting
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Journal of business research : JBR
1
Journal of interactive marketing
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
3
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
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