//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Béal, Mathieu"
~subject:"Customer satisfaction"
~subject:"Profitability"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Profitability
Supplier relationship management
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Service quality
2
Service recovery
2
Beziehungsmarketing
1
Cross-buying
1
Customer profitability
1
Customer value
1
Justice theory
1
Kundenwert
1
Lieferantenmanagement
1
Observers
1
Privatisierung
1
Privatization
1
Public exposure
1
Public services
1
Relationship length
1
Relationship marketing
1
Rentabilität
1
Service failure
1
Taiwan
1
Transformational relationship events
1
Öffentliche Dienstleistung
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Béal, Mathieu
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Helmke, Stefan
7
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Medler-Liraz, Hana
4
Román, Sergio
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
Coenen, Christian
3
De Keyser, Arne
3
Ellinger, Alexander E.
3
Fan, Alei
3
Ferraro, Carla
3
more ...
less ...
Published in...
All
Journal of business research : JBR
1
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->