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~person:"Béal, Mathieu"
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Beschwerdemanagement
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Béal, Mathieu
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
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Van Vaerenbergh, Yves
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Nüttgens, Markus
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Fassott, Georg
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Helmke, Stefan
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Miao, Li
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Netessine, Serguei
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Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Bowen, David E.
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Dangelmaier, Wilhelm
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Ellinger, Alexander E.
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Gelbrich, Katja
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Gremler, Dwayne D.
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Journal of business research : JBR
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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2
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
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