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The Cornell hospitality quarterly
6
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ECONIS (ZBW)
6
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1
Heroes rise in tough times : the role of ethical idealism, empathy, and firm responses to the COVID-19 pandemic
Kang, Yeonjung
;
Legendre, Tiffany S.
;
Lee, Seonjeong
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10014634699
Saved in:
2
When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao
;
Baker, Melissa A.
;
Kim, Youngsun Sean
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
Saved in:
3
Luxury branding in the hospitality industry : the impact of employee's luxury appearance and elitism attitude
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10012800182
Saved in:
4
Do I deserve to spend? : online social support and spending pleasure
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 152-168
Persistent link: https://www.econbiz.de/10013256786
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5
The customer isn’t always right : the implications of illegitimate complaints
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
61
(
2020
)
2
,
pp. 113-127
Persistent link: https://www.econbiz.de/10012210711
Saved in:
6
I earn it, but they just get it : loyalty program customer reactions to unearned preferential treatment in the social servicescape
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 84-97
Persistent link: https://www.econbiz.de/10012158194
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