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~person:"Baković, Tomislav"
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Customer satisfaction
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Dienstleistungsqualität
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student satisfaction
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higher education quality
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Baković, Tomislav
Smith, Jonathan
41
Brezis, Elise S.
29
Zhu, Yu
29
Sá, Carla
28
Pugatch, Todd
27
Oreopoulos, Philip
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Oosterbeek, Hessel
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Woessmann, Ludger
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Ehrenberg, Ronald G.
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Hemelt, Steven W.
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Wyness, Gill
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Arcidiacono, Peter
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Webber, Douglas A.
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Bettinger, Eric
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Dynarski, Susan M.
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Heine, Christoph
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Hurwitz, Michael
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Lergetporer, Philipp
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Shure, Nikki
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Zölitz, Ulf
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Murphy, Richard
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Winters, John V.
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Bratti, Massimiliano
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Murat, Marina
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Chevalier, Arnaud
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Rettore, Enrico
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Vignoles, Anna
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Agasisti, Tommaso
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Avery, Christopher
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Steiner, Viktor
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Adamecz-Völgyi, Anna
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Heckman, James J.
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Henderson, Morag
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Lovenheim, Michael F.
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Osipian, Ararat
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Rothstein, Jesse
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Turner, Sarah E.
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Wrohlich, Katharina
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
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ECONIS (ZBW)
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An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
2
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
Saved in:
3
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
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