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Baksi, Arup Kumar
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International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
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Zone
of
tolerance
as a moderator in automated service quality-behavioural intention link : a study using structural equation modeling and CRM indexing
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 36-54
Persistent link: https://www.econbiz.de/10010209988
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