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~person:"Balaji, M. S."
~person:"Gijsbrechts, Els"
~person:"Khare, Arpita"
~person:"Propper, Carol"
~subject:"Retail trade"
~subject:"Service quality"
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Search: subject:"Verbraucherverhalten"
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Retail trade
Service quality
Consumer behaviour
153
Konsumentenverhalten
153
India
60
Indien
60
Einzelhandel
32
Dienstleistungsqualität
28
Beziehungsmarketing
27
Relationship marketing
27
Online retailing
17
Online-Handel
17
Großbritannien
14
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14
Brand management
13
Customer satisfaction
13
Kundenzufriedenheit
13
Markenführung
13
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12
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12
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11
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11
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11
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11
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11
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11
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10
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10
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10
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10
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10
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9
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9
Einkaufszentrum
9
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9
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9
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9
Umweltbewusstsein
9
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8
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8
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Article
42
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11
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11
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59
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Balaji, M. S.
Gijsbrechts, Els
Khare, Arpita
Propper, Carol
Grewal, Dhruv
30
Han, Heesup
30
Mattila, Anna S.
25
Gázquez-Abad, Juan Carlos
24
Pantano, Eleonora
21
Schramm-Klein, Hanna
21
Usman, Osly
21
Martínez-López, Francisco J.
20
Das, Gopal
18
Klaus, Philipp
17
Prentice, Catherine
17
Swoboda, Bernhard
17
McColl-Kennedy, Janet R.
15
Roggeveen, Anne L.
15
Sands, Sean
15
Zielke, Stephan
15
Line, Nathaniel D.
14
Rajagopal
14
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Paul, Justin
13
Steinmann, Sascha
13
Bilgihan, Anil
12
Chintagunta, Pradeep K.
12
Diallo, Mbaye Fall
12
Gong, Taeshik
12
Nordfält, Jens
12
Park, Jungkun
12
Prybutok, Victor R.
12
Ailawadi, Kusum L.
11
Campo, Katia
11
Chebat, Jean-Charles
11
Gil Saura, Irene
11
Hanks, Lydia
11
Jang, Soocheong
11
Jebarajakirthy, Charles
11
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Journal of business research : JBR
6
Journal of marketing research : JMR
3
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European journal of marketing : EJM
2
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2
International journal of services and operations management
2
Journal of marketing analytics : JMA
2
Journal of retailing and consumer services
2
MO
2
The international review of retail, distribution and consumer research
2
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2
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1
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1
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1
Edward Elgar E-Book Archive
1
International journal of Indian culture and business management
1
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1
International journal of business competition and growth : IJBCG
1
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1
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1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
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1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of strategic marketing
1
KUL Working Paper
1
Marketing intelligence & planning
1
NBER Working Paper
1
NBER working paper series
1
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1
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1
Technological forecasting & social change : an international journal
1
The American economic review
1
The economic journal : the journal of the Royal Economic Society
1
The internet of things in the modern business environment
1
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ECONIS (ZBW)
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Details and big pictures : consumer use of actual prices and price images when choosing a store
Lourenço, Carlos Jorge da Silva
;
Gijsbrechts, Els
-
2022
-
This version: April 2015
Persistent link: https://www.econbiz.de/10013259329
Saved in:
3
Navigating the last mile : the demand effects of click-and-collect order fulfillment
Gielens, Katrijn
;
Gijsbrechts, Els
;
Geyskens, Inge
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 158-178
Persistent link: https://www.econbiz.de/10012593261
Saved in:
4
Health insurance policy renewal : an exploration of reputation, performance, and affect to understand customer inertia
Kautish, Pradeep
;
Khare, Arpita
;
Sharma, Rajesh
- In:
Journal of marketing analytics : JMA
10
(
2022
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10013390768
Saved in:
5
Effectiveness of product recommendation framing on online retail platforms
Zhang, Junhui
;
Balaji, M. S.
;
Luo, Jun
;
Jha, Subhash
- In:
Journal of business research : JBR
153
(
2022
),
pp. 185-197
Persistent link: https://www.econbiz.de/10013534007
Saved in:
6
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
7
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
8
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
9
Location and agglomeration factors predicting retailers' preference for Indian malls
Khare, Arpita
- In:
Journal of marketing analytics : JMA
8
(
2020
)
4
,
pp. 245-266
Persistent link: https://www.econbiz.de/10012421360
Saved in:
10
Consumer-computer interaction and in-store smart technology (IST) in the retail industry : the role of motivation, opportunity, and ability
Roy, Sanjit
;
Balaji, M. S.
;
Bang, Nguyen
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
3/4
,
pp. 299-333
Persistent link: https://www.econbiz.de/10012248971
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