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~person:"Balaji, M. S."
~person:"Walsh, Gianfranco"
~subject:"Brand"
~type_genre:"Article in journal"
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Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Balaji, M. S.
Walsh, Gianfranco
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Journal of business research : JBR
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ECONIS (ZBW)
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Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
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