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~person:"Balaji, M. S."
~subject:"Airline"
~type:"article"
~type_genre:"Article in journal"
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Airline
Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Balaji, M. S.
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Journal of business research : JBR
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How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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