//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Balaji, M. S."
~subject:"Markenimage"
~subject:"trust"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Markenimage
trust
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
5
Complaint management
5
Service failure
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
3
Interaction quality
3
Job satisfaction
3
Lieferantenmanagement
3
Satisfaction
3
Supplier relationship management
3
Brand image
2
Brand management
2
Confidence
2
Customer orientation
2
Markenführung
2
Perceived justice
2
Quality management
2
Qualitätsmanagement
2
Vertrauen
2
Word-of-mouth
2
Airline
1
Airline industry
1
Arbeitsleistung
1
Arbeitsverhalten
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand recovery
1
Brand relationship quality
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Balaji, M. S.
Han, Heesup
12
Svensson, Göran
7
Loureiro, Sandra Maria Correia
6
Wong, IpKin Anthony
6
Bilgihan, Anil
5
Gil Saura, Irene
5
Hyun, Sunghyup Sean
5
Lee, Choong-Ki
5
Chahal, Hardeep
4
Chua, Bee-Lia
4
Jacob, Jayanth
4
Japutra, Arnold
4
Johnson, Lester W.
4
Nimako, Simon Gyasi
4
Song, Hak-jun
4
Yu, Jongsik
4
Ahn, Jiseon
3
Aslam, Wajeeha
3
Assaker, Guy
3
Banerjee, Shubhomoy
3
Bebber, Suélen
3
Billström, Anders
3
Chi, Christina Geng-Qing
3
Dwivedi, Abhishek
3
Ekinci, Yuksel
3
Enkawa, Takao
3
Farhat, Kashif
3
Fazal-e-Hasan, Syed
3
Frank, Björn
3
Fuentes-Blasco, María
3
Ha, Hong Youl
3
Hsu, Maxwell K.
3
Hwang, Jinsoo
3
Khan, Imran
3
Kim, Jinkyung Jenny
3
Kim, Myung-Ja
3
King, Ceridwyn
3
Leckie, Civilai
3
Liu, Chih-Hsing
3
more ...
less ...
Published in...
All
Journal of business research : JBR
2
Journal of internet commerce
1
Journal of strategic marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
3
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
4
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->