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~person:"Bali, Zsofia"
~person:"Kiss Kornélia, Kornélia"
~person:"Szilvai, Zsolt"
~person:"Ásványi, Katalin"
~subject:"Service quality"
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Bali, Zsofia
Kiss Kornélia, Kornélia
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Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
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