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~person:"Bambauer-Sachse, Silke"
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Bambauer-Sachse, Silke
Grégoire, Yany
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Journal of Services Marketing
1
Journal of retailing and consumer services
1
The journal of services marketing
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ECONIS (ZBW)
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Determining adequate tangible compensation in
service
recovery
processes for developed and developing countries : the role of severity and responsibility
Bambauer-Sachse, Silke
;
Rabeson, Landisoa
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 117-127
Persistent link: https://www.econbiz.de/10010468490
Saved in:
2
Service
recovery
for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
Saved in:
3
Service
recovery
for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
Journal of Services Marketing
29
(
2015
)
5
,
pp. 331-343
. Originality/value – The results of this study provide new insights into how to choose appropriate and efficient
service
recovery
…
Persistent link: https://www.econbiz.de/10014906119
Saved in:
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