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~person:"Bassamboo, Achal"
~person:"Burks, Stephen V."
~person:"L'Ecuyer, Pierre"
~person:"Manitz, Michael"
~type:"book"
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call centers
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cognitive ability
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Bassamboo, Achal
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The Value of Hiring through Referrals
Burks, Stephen V.
;
Cowgill, Bo
;
Hoffman, Mitchell
; …
-
2013
model, we use novel and detailed productivity and survey data from nine large firms in three industries:
call-centers
…
Persistent link: https://www.econbiz.de/10010319423
Saved in:
2
The Value of Hiring through Referrals
Burks, Stephen V.
;
Cowgill, Bo
;
Hoffman, Mitchell
; …
-
Institute for the Study of Labor (IZA)
-
2013
model, we use novel and detailed productivity and survey data from nine large firms in three industries:
call-centers
…
Persistent link: https://www.econbiz.de/10011128036
Saved in:
3
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10010264946
Saved in:
4
Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
Wirtschaftswissenschaftliche Fakultät, Leibniz …
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10005138910
Saved in:
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