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~person:"Bassamboo, Achal"
~person:"Manitz, Michael"
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Search: subject:"Call-centers"
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Call centre
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Warteschlangentheorie
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call centers
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Ankündigungseffekt
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Announcement effect
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customer services
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delay announcements
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delay prediction
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heavy traffic
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Bassamboo, Achal
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Understanding customer retrials in
call
centers
: preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
2
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
3
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10010264946
Saved in:
4
Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
Wirtschaftswissenschaftliche Fakultät, Leibniz …
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10005138910
Saved in:
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