//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bataillard, Carole"
~person:"Black, William C."
~person:"Bridoux, Flore"
~subject:"Arbeitsverhalten"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Emotions"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Konsumentenverhalten
Emotion
4
Relationship marketing
3
Work behaviour
3
Beziehungsmarketing
2
Consumer behaviour
2
Consumer emotions
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer service
2
Frontline employees
2
Gratitude
2
Kundenservice
2
Organizational behaviour
2
Verhalten in Organisationen
2
Behavioral economics
1
CSR
1
Corporate culture
1
Customer satisfaction
1
Kundenzufriedenheit
1
Salespeople
1
Sensemaking approach
1
Sensemaking-Ansatz
1
Unternehmenskultur
1
Verhaltensökonomik
1
Verkaufspersonal
1
compensating and punishing behavior
1
consumer emotions
1
corporate social irresponsibility
1
deonance theory
1
emotions
1
engagement
1
exchanges
1
frontline employees
1
gratitude
1
micro-CSR
1
moral emotions
1
relationship marketing
1
sensemaking
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Bataillard, Carole
Black, William C.
Bridoux, Flore
Septianto, Felix
9
Prayag, Girish
8
Bagozzi, Richard P.
6
Han, Heesup
6
Mattila, Anna S.
6
Kemp, Elyria
5
Loureiro, Sandra Maria Correia
5
Antonetti, Paolo
4
Chang, Yonghwan
4
Herter, Márcia Maurer
4
Lee, Jenny
4
Xie, Chunyan
4
Agrawal, Nidhi
3
Ali, Faizan
3
Amin, Muslim
3
Bui, M̃y
3
Cervera-Taulet, Amparo
3
Chebat, Jean-Charles
3
Chrissikopoulos, Vassilios
3
Cobanoglu, Cihan
3
Flavián Blanco, Carlos
3
Folse, Judith Anne Garretson
3
Hanks, Lydia
3
Kim, Jong-Hyeong
3
Kourouthanassis, Panos E.
3
Ladhari, Riadh
3
Pappas, Ilias O.
3
Phau, Ian
3
Pinto, Diego Costa
3
Qu, Hailin
3
Rajagopal
3
Robson, Karen
3
Song, Hanqun
3
Soscia, Isabella
3
Su, LuJun
3
Wei, Wei
3
Wu, Luorong
3
Abikari, Masoome
2
Adam, Marc Thomas Philipp
2
Ahmad, Aqeel
2
more ...
less ...
Published in...
All
Corporate social responsibility and environmental management
1
Journal of management
1
Journal of service research : JSR
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Employees' emotional and behavioral reactions to corporate social irresponsibility
Hericher, Corentin
;
Bridoux, Flore
- In:
Journal of management
49
(
2023
)
5
,
pp. 1533-1569
Persistent link: https://www.econbiz.de/10014253673
Saved in:
2
Sensemaking factors influencing the engagement in corporate social responsibility
Bataillard, Carole
- In:
Corporate social responsibility and environmental management
29
(
2022
)
5
,
pp. 1747-1756
Persistent link: https://www.econbiz.de/10013407044
Saved in:
3
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->