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~person:"Bauer, Hans H."
~person:"Chen, Shu-Ching"
~person:"Wolf, Cornelia"
~subject:"Customer satisfaction"
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Search: subject_exact:"Kundenbindung"
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Customer satisfaction
Kundenbindung
20
Beziehungsmarketing
12
Relationship marketing
11
Deutschland
9
Germany
7
Verbraucherzufriedenheit
7
Kundenzufriedenheit
6
Ombudsmann
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Consumer behaviour
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Konsumentenverhalten
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customer satisfaction
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Bankmarketing
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Customer loyalty
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Vertrauen
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customer loyalty
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ombudsman
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1992-2002
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Bundesverband Deutscher Banken
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Bauer, Hans H.
Chen, Shu-Ching
Wolf, Cornelia
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Langmann, Kristin
3
Pérez, Andrea
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Wong, IpKin Anthony
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Arnold, Mark J.
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Australasian marketing journal
1
Journal of retailing and consumer services
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
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1
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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2
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
3
Zufriedenheitsdynamik und Kundenbindung in Kfz-Kundendienstleistungsprozessen : Ergebnisse einer empirischen Studie
Bauer, Hans H.
;
Huber, Frank
;
Wölfer, Hannes
-
2000
Persistent link: https://www.econbiz.de/10001608340
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