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~person:"Bauer, Hans H."
~person:"Shahin, Arash"
~subject:"Quality management"
~subject:"Service quality"
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Quality management
Service quality
Dienstleistungsqualität
43
Customer satisfaction
21
Kundenzufriedenheit
21
Qualitätsmanagement
20
Deutschland
19
Germany
18
Beziehungsmarketing
10
Dienstleistung
10
Messung
10
Relationship marketing
10
Theorie
10
Theory
10
Hotel industry
9
Hotellerie
9
Customer service
8
Electronic Banking
8
Estimation
8
Kundenservice
8
Measurement
8
Schätzung
8
Data envelopment analysis
7
Data-Envelopment-Analyse
7
Electronic banking
7
Electronic Commerce
6
Iran
6
Performance measurement
6
Performance-Messung
6
Consumer behaviour
5
Dienstleistungsmarketing
5
E-commerce
5
Hotel
5
Konsumentenverhalten
5
Services marketing
5
AHP approach
4
AHP-Verfahren
4
Bank
4
Lieferkette
4
Multi-criteria analysis
4
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Undetermined
11
Free
1
Type of publication
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Article
33
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Aufsatz im Buch
6
Book section
6
Case study
3
Fallstudie
3
Hochschulschrift
1
Thesis
1
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Language
All
English
29
German
14
Author
All
Bauer, Hans H.
Shahin, Arash
Siciliani, Luigi
73
Bruhn, Manfred
52
Propper, Carol
52
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Rahman, Zillur
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Talib, Faisal
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
25
Kane, Thomas J.
24
Van Reenen, John
23
Das, Jishnu
22
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Kain, John F.
20
Balaji, M. S.
19
Benkenstein, Martin
19
Michas, Paul N.
19
Stauss, Bernd
19
Witell, Lars
19
Zhang, Min
19
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Published in...
All
International journal of productivity and quality management : IJPQM
10
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
Dienstleistungsmarketing
1
Gabler Edition Wissenschaft
1
Hochschulmanagement
1
International journal of business information systems : IJBIS
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of management research
1
Management, Prozessgestaltung, Kundenperspektive
1
Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Strategien und Trends im Handelsmanagement : disziplinenübergreifende Herausforderungen und Lösungsansätze ; Festschrift für Professor Dr. Dr. h.c. Erich Greipl
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
43
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1
Assessing sustainable tourism development through
service
supply chain process maturity and
service
quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
3
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
4
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of
service
quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
5
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
6
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
7
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
8
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
9
A comparative study of ordinary and fastidious customers' priorities in
service
quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
10
Evaluation and prioritization of
service
quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
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