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~person:"Bauer, Hans H."
~person:"Wiesel, Thorsten"
~person:"Wolf, Cornelia"
~subject:"Customer satisfaction"
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Search: subject_exact:"Kundenbindung"
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Customer satisfaction
Kundenbindung
19
Beziehungsmarketing
11
Relationship marketing
10
Deutschland
9
Germany
7
Verbraucherzufriedenheit
7
Kundenzufriedenheit
6
Consumer behaviour
5
Konsumentenverhalten
5
Ombudsmann
5
customer loyalty
4
customer satisfaction
4
Bankmarketing
3
Customer retention
3
Schiedsgerichtsbarkeit
3
Vertrauen
3
ombudsman
3
1992-2002
2
Arbitration
2
Bank marketing
2
Beschwerdemanagement
2
Bundesverband Deutscher Banken
2
Complaint management
2
Confidence
2
Electronic Commerce
2
Handelsmarke
2
Kraftfahrzeugmarkt
2
Markenimage
2
Marketing management
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Marketingmanagement
2
Ombudsman
2
Portal <Internet>
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Store brand
2
Theorie
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Theory
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Bauer, Hans H.
Wiesel, Thorsten
Wolf, Cornelia
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Langmann, Kristin
3
Pérez, Andrea
3
Wong, IpKin Anthony
3
Arnold, Mark J.
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Blacha, Kirsten
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Cahill, David L.
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Chang, Chun-Ming
2
Chen McCain, Shiang-Lih
2
Chen, Mu-Chen
2
Chen, Shu-Ching
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Festge, Fabian
2
Freed, Larry
2
Gouthier, Matthias
2
Haumer, Florian
2
Huber, Margit
2
Makanyeza, Charles
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Mensah, Samuel N-A
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Molinillo, Sebastian
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Moongela, Hilma
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Nazeri, Ali
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Robier, Johannes
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Roy, Mihir Kumar
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Sreedhar, A.
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Stan, Valentina
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Töpfer, Armin
2
Venkateswarlu, P.
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Verhoef, Peter C.
2
Wachter, Nadine
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Aas, Øystein
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service research : JSR
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
3
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The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
3
Zufriedenheitsdynamik und Kundenbindung in Kfz-Kundendienstleistungsprozessen : Ergebnisse einer empirischen Studie
Bauer, Hans H.
;
Huber, Frank
;
Wölfer, Hannes
-
2000
Persistent link: https://www.econbiz.de/10001608340
Saved in:
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