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~person:"Bayón, Tomás"
~subject:"Deutschland"
~subject:"Electric power industry"
~subject:"Energieversorgung"
~type_genre:"Non-commercial literature"
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Bayón, Tomás
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Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
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2001
Persistent link: https://www.econbiz.de/10013441018
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A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
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2003
Persistent link: https://www.econbiz.de/10013441074
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3
Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von
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2001
Persistent link: https://www.econbiz.de/10013441013
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Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
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2001
Persistent link: https://www.econbiz.de/10013441020
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