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~person:"Bayón, Tomás"
~subject:"Einzelhandel"
~subject:"Kundenbindung"
~type_genre:"Arbeitspapier"
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Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
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2001
Persistent link: https://www.econbiz.de/10013441020
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