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~person:"Beduschi, Eliane Fátima Strapazzon"
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
~type_genre:"Article in journal"
~type_genre:"Conference paper"
~type_genre:"Sammlung"
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Search: "Customer relationship management"
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Consumer behaviour
Einzelhandel
Beziehungsmarketing
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Customer loyalty
1
Customer satisfaction
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E-commerce
1
Electronic Commerce
1
Kano model
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Konsumentenverhalten
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Penalty and reward contrast analysis
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Beduschi, Eliane Fátima Strapazzon
Han, Heesup
39
Hollebeek, Linda D.
31
Mattila, Anna S.
29
Loureiro, Sandra Maria Correia
23
Gil Saura, Irene
22
Kumar, V.
20
Bang, Nguyen
19
Klaus, Philipp
19
Prentice, Catherine
19
Rather, Raouf Ahmad
19
Verhoef, Peter C.
19
Ahn, Jiseon
18
Grewal, Dhruv
17
Khan, Imran
17
Quach, Sara
16
So, Kevin Kam Fung
16
Wong, IpKin Anthony
15
Balaji, M. S.
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Bijmolt, Tammo H. A.
13
Das, Gopal
13
Kumar, Vikas
13
Lemon, Katherine N.
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McDonald, Heath
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Sarkar, Abhigyan
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Sesé, F. Javier
13
Sreejesh, S.
13
Tanford, Sarah
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Walsh, Gianfranco
13
Bilgihan, Anil
12
Evanschitzky, Heiner
12
Fetscherin, Marc
12
Gustafsson, Anders
12
Leckie, Civilai
12
Rahman, Zillur
12
Roy, Sanjit
12
Thaichon, Park
12
Veloutsou, Cleopatra
12
Herrmann, Andreas
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International journal of quality and service sciences
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ECONIS (ZBW)
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Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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