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~person:"Bejou, David"
~subject:"Complaint management"
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Complaint management
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Bejou, David
Mattila, Anna S.
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The journal of services marketing
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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