Raymond, Louis; Bergeron, François; Croteau, Anne-Marie; … - In: Journal of Knowledge Management 24 (2020) 7, pp. 1625-1651
Purpose: As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service small- and medium-sized enterprises (SMEs) must develop the information technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity...