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~person:"Bergh, Dennis G. von"
~person:"Chase, Richard B."
~subject:"Services"
~type_genre:"Article in journal"
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Bergh, Dennis G. von
Chase, Richard B.
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California management review
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International journal of business and globalisation : IJBG
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Journal of service management
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ECONIS (ZBW)
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
3
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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