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~person:"Bernardo, Merce"
~subject:"Kundenzufriedenheit"
~subject:"Performance measurement"
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Search: subject:"Produktqualität"
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Kundenzufriedenheit
Performance measurement
Customer satisfaction
2
Dienstleistungsqualität
2
Product quality
2
Produktqualität
2
Quality management
2
Qualitätsmanagement
2
Reisevermittler
2
Service quality
2
Travel agency
2
Beziehungsmarketing
1
Consumer behaviour
1
E-commerce
1
E-quality
1
Electronic Commerce
1
Hedonic
1
Hedonic price index
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Hedonischer Preisindex
1
Konsumentenverhalten
1
Loyalty
1
Online retailing
1
Online-Handel
1
Perceived value
1
Relationship marketing
1
Travel agencies
1
loyalty
1
online
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quality
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recovery
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satisfaction
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travel agencies
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Bernardo, Merce
Usman, Osly
7
Han, Heesup
6
Blankson, Charles
3
Carey, Robin
3
Cho, Hallie S.
3
Choi, Beom Joon
3
Chua, Bee-Lia
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Dahlgaard, Jens Jörn
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García-Fernández, Jerónimo
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Hasija, Sameer
3
Hyun, Sunghyup Sean
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Kim, Hyun Sik
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Králová, Maria
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Piller, Frank T.
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3
Ryding, Daniella
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Suchánek, Petr
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Abu Bakar bin Abdul Hamid
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Cheng, Ching-Chan
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De Battisti, Francesca
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Dwivedi, Yogesh Kumar
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El Haddad, Rania
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Enkawa, Takao
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Frank, Björn
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Gálvez-Ruiz, Pablo
2
Helsen, Kristiaan
2
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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