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~person:"Berry, Leonard L."
~person:"Gallouj, Fai͏̈z"
~person:"Lay, Gunter"
~subject:"Dienstleistungen"
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Dienstleistungen
Dienstleistung
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Services
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9
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Berry, Leonard L.
Gallouj, Fai͏̈z
Lay, Gunter
Fuchs, Victor R.
3
Kontra, Martin
3
Mesch, Michael
3
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Business horizons
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The service-quality puzzle
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valerie A.
- In:
Business horizons
31
(
1988
)
5
,
pp. 35-43
Persistent link: https://www.econbiz.de/10003500754
Saved in:
2
Guidelines for the advertising of services
George, William R.
;
Berry, Leonard L.
- In:
Business horizons
24
(
1981
)
4
,
pp. 52-56
Persistent link: https://www.econbiz.de/10003500727
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