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~person:"Bessant, John R."
~person:"Gustafsson, Anders"
~subject:"Beziehungsmarketing"
~subject:"Delphi technique"
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Beziehungsmarketing
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Bessant, John R.
Gustafsson, Anders
Edvardsson, Bo
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Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
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ECONIS (ZBW)
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Service tranformation through new information technology : information horizons revisited
Miles, Ian D.
;
Rush, Howard J.
;
Bessant, John R.
- In:
Driving service productivity : value-creation through …
,
(pp. 19-41)
.
2014
Persistent link: https://www.econbiz.de/10011337817
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Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
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