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~person:"Bhattacharya, Abhi"
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Customer satisfaction and firm profits in monopolies : a study of utilities
Bhattacharya, Abhi
;
Morgan, Neil A.
;
Rego, Lopo L.
- In:
Journal of marketing research
58
(
2021
)
1
,
pp. 202-222
Persistent link: https://www.econbiz.de/10012426513
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