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~person:"Bijmolt, Tammo H. A."
~person:"Casado-Díaz, Ana B."
~person:"Homburg, Christian"
~type_genre:"Arbeitspapier"
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Beschwerdemanagement
8
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Bijmolt, Tammo H. A.
Casado-Díaz, Ana B.
Homburg, Christian
Zaugg, Alexandra Daniela
5
Fürst, Andreas
4
Bauer, Hans H.
3
Más Ruiz, Francisco José
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Working papers / EC / Instituto Valenciano de Investigaciones Económicas
2
Reihe: Management-Know-how / M : praxisnah und aktuell
1
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ECONIS (ZBW)
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1
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
Saved in:
2
The negative effects of failed service recoveries
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
;
Más …
-
2008
Persistent link: https://www.econbiz.de/10003826363
Saved in:
3
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
4
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
5
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
6
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
7
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
8
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
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