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~person:"Bilstein, Nicola"
~person:"Bradley, Graham L."
~person:"Van Vaerenbergh, Yves"
~subject:"service recovery"
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service recovery
Beschwerdemanagement
15
Complaint management
15
Customer satisfaction
12
Dienstleistungsqualität
12
Kundenzufriedenheit
12
Service quality
12
Beziehungsmarketing
11
Relationship marketing
11
Customer service
8
Kundenservice
8
Consumer behaviour
6
Konsumentenverhalten
6
Service recovery
5
Viral marketing
5
Virales Marketing
5
Online retailing
4
Online-Handel
4
Service failure
4
Internet marketing
3
Online-Marketing
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Social Web
3
Social web
3
Brand image
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Co-creation
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Customer complaints
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Customer integration
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E-commerce
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Electronic Commerce
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Ethiopia
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Kundenintegration
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Markenimage
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Meta-Analyse
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Meta-analysis
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Stress
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Work stress
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service failure
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Äthiopien
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Bilstein, Nicola
Bradley, Graham L.
Van Vaerenbergh, Yves
Grégoire, Yany
5
Mattila, Anna S.
4
Baker, Melissa A.
3
Béal, Mathieu
2
Cusin, Julien
2
Ding, May-Ching
2
Flacandji, Michaël
2
Ha, Sejin
2
Kim, Kawon Kathy
2
Kim, Youngsun Sean
2
Lii, Yuan-Shuh
2
Lu, Lu
2
Wei, Jiahua
2
Abbasi, Amir Zaib
1
Abedi, Helya
1
Albadvi, Amir
1
Albus, Heidi
1
Ali, Sara
1
Andajigarmaroudi, Saeed
1
Anwar, Sohail
1
Apornak, Arash
1
Ashraf, Rohail
1
Atlikhan, Atefeh
1
Azilah Kasim
1
Bachrach, Daniel G.
1
Baker, Thomas
1
Baker, Thomas L.
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Ball, Joan P.
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Bearden, William O.
1
Bidokhti, Bahare Sabzevari
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Biswas, Supriya
1
Bohrer, Laura
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Bolton, Lisa E.
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Boshoff, Christo
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Brady, Michael K.
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International journal of electronic commerce : IJEC
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
4
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
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