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~person:"Bilstein, Nicola"
~person:"Van Vaerenbergh, Yves"
~subject:"Virales Marketing"
~subject:"service recovery"
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Virales Marketing
service recovery
Beschwerdemanagement
12
Complaint management
12
Dienstleistungsqualität
11
Service quality
11
Beziehungsmarketing
10
Customer satisfaction
10
Kundenzufriedenheit
10
Relationship marketing
10
Customer service
8
Kundenservice
8
Service recovery
5
Consumer behaviour
4
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Service failure
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Brand image
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Co-creation
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Customer integration
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Ethiopia
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Kundenintegration
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Meta-Analyse
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Viral marketing
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service failure
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Äthiopien
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Bibliometrics
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Brand equity
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Brand management
1
Business process management
1
Cognition
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Communication
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Complaint status updates
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Cultural identity
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Cultural intelligence
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Culture
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Customer anger
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Bilstein, Nicola
Van Vaerenbergh, Yves
Mattila, Anna S.
6
Grégoire, Yany
5
Balaji, M. S.
3
Bradley, Graham L.
3
Larivière, Bart
3
Sparks, Beverley
3
Vermeir, Iris
3
Baker, Melissa A.
2
Béal, Mathieu
2
Caillier, James Gerard
2
Carley, Kathleen M.
2
Casidy, Riza
2
Cusin, Julien
2
Ding, May-Ching
2
Fayos-Gardó, Teresa
2
Flacandji, Michaël
2
Gelbrich, Katja
2
Ghosh, Tathagata
2
Gunarathne, Priyanga
2
Ha, Sejin
2
Hanks, Lydia
2
Harun, Ahasan
2
Hutzinger, Clemens
2
Jung, Na Young
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Lii, Yuan-Shuh
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Lu, Lu
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2
Ozuem, Wilson
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Pfeffer, Jürgen
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Prybutok, Victor R.
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Rui, Huaxia
2
Ruiz-Molina, Maria-Eugenia
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Salo, Jari
2
Seidmann, Abraham
2
Seock, Yoo-Kyoung
2
Shin, Hyunju
2
Sreejesh, S.
2
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Journal of service research : JSR
2
International journal of electronic commerce : IJEC
1
Journal of service research
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
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ECONIS (ZBW)
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Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
4
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
5
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
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