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~person:"Birgelen, Marcel van"
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Birgelen, Marcel van
Riel, Allard C. R. van
31
van Riel, Allard C.R.
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Semeijn, Janjaap
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van, Riel Allard C.R.
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Delcourt, Cécile
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Gremler, Dwayne D.
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Ribbink, Dina
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Journal of service management
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ECONIS (ZBW)
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Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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