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~person:"Blake, Helen"
~person:"Dasu, Sriram"
~type_genre:"Collection of articles written by one author"
~type_genre:"Guidebook"
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The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
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Creating & delivering your value proposition : managing customer experience for profit
Barnes, Cindy
;
Blake, Helen
;
Pinder, David
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10003840801
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