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~person:"Blankson, Charles"
~person:"Cocca, Teodoro D."
~person:"Kiehling, Hartmut"
~subject:"Quality management"
~type:"article"
~type:"book"
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An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
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