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~person:"Blankson, Charles"
~subject:"Electronic Commerce"
~subject:"Hospital"
~subject:"USA"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
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Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Product quality
3
Produktqualität
3
Quality management
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Qualitätsmanagement
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Relationship marketing
3
E-commerce
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Einzelhandel
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Ghana
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Online retailing
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Online-Handel
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United States
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service quality
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China
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Comparison
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Competitive advantage
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Customer retention
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E-service operations
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Fast-food industry
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Blankson, Charles
McFadden, Kathleen L.
12
Prybutok, Victor R.
12
Siciliani, Luigi
12
Gowen, Charles, III.
9
Grabowski, David C.
8
Han, Heesup
8
Hanushek, Eric Alan
8
Lee, Donhee
7
Lu, Susan Feng
7
Propper, Carol
7
Straume, Odd Rune
7
Antony, Jiju
6
Chandrasekaran, Aravind
6
Figlio, David N.
6
Gravelle, Hugh
6
Jang, Soocheong
6
Min, Ho-key
6
Palumbo, Rocco
6
Qin, Hong
6
Rahman, Momotazur
6
Rivkin, Steven G.
6
Bazzoli, Gloria J.
5
Brekke, Kurt R.
5
Chakraborty, Subhajit
5
Cudney, Elizabeth A.
5
Eide, Eric R.
5
Johnson, Dana M.
5
Lee, Jung Young
5
Marimon, Frederic
5
Mattila, Anna S.
5
Nechyba, Thomas J.
5
Rebitzer, James B.
5
Rupp, Nicholas G.
5
Russell, Roberta S.
5
Singer, Sara J.
5
Staiger, Douglas
5
Wu, Hsin-Hung
5
Andritsos, Dimitrios A.
4
Bai, Billy
4
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Quality management journal : QMJ
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
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ECONIS (ZBW)
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
Saved in:
3
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
4
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
5
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
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