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~person:"Blut, Markus"
~person:"Sunder M., Vijaya"
~subject:"Beschwerdemanagement"
~subject:"Konsumentenpräferenzen"
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Beschwerdemanagement
Konsumentenpräferenzen
B-to-B-Marketing
3
Business-to-business marketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Supplier relationship management
3
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2
Complaint management
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Relationship marketing
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Buyer-seller relationships
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Consumer behaviour
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Customer service
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Dienstleistungsqualität
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Konsumentenverhalten
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Mixed-method approach
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Morphological Analysis
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Satisfaction with complaint handling
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Service Failure
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Blut, Markus
Sunder M., Vijaya
Ahmad, Bilal
2
Akhtar, Nadeem
2
Zeiler, Bettina
2
Akbar, Muhammad Imad Ud Din
1
Baliga, Ashwin J.
1
Brock, Christian
1
Campbell, Colin L.
1
Chawla, Vaibhav
1
Chen, Steven
1
Döscher, Kristian
1
Evanschitzky, Heiner
1
Ferraro, Carla
1
Ganesh, L. S.
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1
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LaForge, Raymond W.
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Laschet, Fabio-Yannick
1
Liu, Da
1
Patry, Karine
1
Plangger, Kirk
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Sands, Sean
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Schmitt, Ann Kristin
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Shih, Eric
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Sivakumaran, Bharadhwaj
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Venkatesh, Alladi
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
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ECONIS (ZBW)
2
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
2
Satisfaction with complaint handling : a replication study on its determinants in a
business-to-business
context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
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