Bolboli, Seyed Amir; Reiche, Markus - In: The TQM Journal 27 (2015) 4, pp. 382-396
Purpose – The purpose of this paper is to propose a roadmap for operationalizing EFQM excellence model based on the RADAR logic and in parallel develop a new concept for selecting the firm-specific EFQM measures based on the level of maturity and the prevailing corporate culture....