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~person:"Bone, Sterling A."
~subject:"Experiment"
~subject:"Schätzung"
~type_genre:"Article in journal"
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Fishing for compliments and complaints : the influence of solicited customer feedback and company acknowledgment on customer attitudes and intentions
Bone, Sterling A.
;
Lemon, Katherine N.
;
Liljenquist, …
- In:
MSI reports : working paper series
(
2009
)
3
,
pp. 51-75
Persistent link: https://www.econbiz.de/10003950188
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