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~person:"Bonn, Mark Andrew"
~subject:"Arbeitsverhalten"
~subject:"Job satisfaction"
~subject:"Working conditions"
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Arbeitsverhalten
Job satisfaction
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Tourism employees
3
Tourismusberufe
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Arbeitsmobilität
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Arbeitszufriedenheit
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Dienstleistungsberufe
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Employee retention
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Gastronomie
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Labour mobility
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Mitarbeiterbindung
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Perceived organizational support
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Restaurant industry
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Service workers
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AI awareness
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Arbeitskräfte
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Artificial intelligence
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Betriebsklima
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Beziehungsmarketing
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Burnout
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Competitive psychological climate
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Customer incivility
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Customer service
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Dienstleistungsqualität
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Emotion
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Emotional exhaustion
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Emotional intelligence
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Hotel employees
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Hotel industry
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Hotellerie
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Intelligence
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Intelligenz
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Kundenservice
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Künstliche Intelligenz
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Organizational behaviour
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Relationship marketing
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Restaurant frontline service employees
1
Restaurant management
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Bonn, Mark Andrew
Karatepe, Osman M.
37
Jung, Hyo Sun
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Yoon, Hye Hyun
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Kim, Peter Beomcheol
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Lee, JungHoon
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Chen, Han
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Grobelna, Aleksandra
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Hancer, Murat
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Ok, Chihyung
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Bufquin, Diego
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Ampofo, Emmanuel Twumasi
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Babakus, Emin
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Bouzari, Mona
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Burke, Ronald J.
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Cho, Seonghee
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Eyoun, Khalid
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Hai, Shenyang
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Huan, Tzung-cheng
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Jayaraman, Sarumathi
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Kim, Seongseop
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Leung, Xi Y.
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Olugbade, Olusegun A.
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Park, In-Jo
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Shi, Xiaolin
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention : the moderating roles of perceived organizational support and competitive psyc...
Li, Jun
;
Bonn, Mark Andrew
;
Ye, Ben Haobin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 172-181
Persistent link: https://www.econbiz.de/10012004926
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
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