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Influencing factors on customers' intention to complain in a franchise restaurant
Kim, Jooho
;
Boo, Soyoung
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10008934215
Saved in:
2
Dynamic capabilities and performance of meeting planners
Kim, Jooho
;
Boo, Soyoung
- In:
Journal of travel and tourism marketing
27
(
2010
)
7
,
pp. 736-747
Persistent link: https://www.econbiz.de/10008808817
Saved in:
3
Influencing Factors on Customers' Intention to Complain in a Franchise Restaurant
Kim, Jooho
;
Boo, Soyoung
- In:
Journal of hospitality marketing & management
20
(
2011
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10008781182
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