Martins, Poliana; Pinheiro de Lima, Edson; Bortoluzzi, … - In: International Journal of Productivity and Performance … 72 (2021) 1, pp. 109-136
Purpose: In this study, the performance assessment of credit unions is developed, seeking to demonstrate how the content of their operations strategy is present in the structuring of unique models of organisational performance assessment. The main objective is to compare sources of knowledge...