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~person:"Brach, Simon"
~person:"Dumbleker, Vinod"
~subject:"Kundenzufriedenheit"
~type:"article"
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International business review : the official journal of the European International Business Academy
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Paradigm : the journal of Institute of Management Technology
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What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
2
Call centres: a customer centric business activity
Dumbleker, Vinod
- In:
Paradigm : the journal of Institute of Management Technology
6
(
2002
)
2
,
pp. 107-120
Persistent link: https://www.econbiz.de/10003627055
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