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~person:"Brady, Michael K."
~person:"Bufquin, Diego"
~person:"Ok, Chihyung"
~subject:"Arbeitsplatzwechsel"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Fremdenverkehrsfachleute"
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Arbeitsplatzwechsel
Kundenzufriedenheit
Tourism employees
13
Tourismusberufe
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Arbeitszufriedenheit
8
Job satisfaction
8
Dienstleistungsqualität
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Service quality
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Hotel industry
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Hotellerie
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Customer service
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Kundenservice
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Work behaviour
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Arbeitskräfte
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Beziehungsmarketing
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Employee retention
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Gastronomie
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Leistungsmotivation
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Mitarbeiterbindung
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Relationship marketing
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Restaurant industry
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Work motivation
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Workforce
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Customer satisfaction
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Dienstleistungsberufe
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Service workers
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Arbeitsleistung
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Arbeitsmobilität
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Consumer behaviour
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Emotion
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Human Resource Management
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Intelligence
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Intelligenz
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Job performance
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Konsumentenverhalten
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Labour mobility
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Personalmanagement
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depersonalization
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Airline
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Brady, Michael K.
Bufquin, Diego
Ok, Chihyung
Karatepe, Osman M.
3
Brewster, Zachary W.
2
Cobanoglu, Cihan
2
Han, Heesup
2
Hewagama, Gayani
2
Hutchison, Ann
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Lee, JungHoon
2
Orlowski, Marissa
2
Slevitch, Lisa
2
Abdul-Latif, Samshul-Amry
1
Akgunduz, Yilmaz
1
Aldakhil, Abdullah Mohamed
1
Ali, Faizan
1
Alkan, Ceylan
1
Alola, Uju Violet
1
Alrawadieh, Zaid
1
Amin, Muslim
1
Ansah, James
1
Ariffin, Ahmad Azmi M.
1
Aslan, Huseyin
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Aslinda Mohd Shahril
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Avci, Turgay
1
Baah, Nancy Grace
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Babakus, Emin
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Back, Ki-joon
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Back, Robin M.
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Becker, Laura
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Bizjak, Boštjan
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Bode, Oana Ruxandra
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Bojei, Jamil
1
Boxall, Peter
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Boxall, Peter F.
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Boǧan, Erhan
1
Bulchand-Gidumal, Jacques
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International journal of hospitality management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
2
Employee work status, mental health, substance use, and career turnover intentions : an examination of restaurant employees during COVID-19
Bufquin, Diego
;
Park, Jeong-Yeol
;
Back, Robin M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435882
Saved in:
3
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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